Privacy Policy
Effective Date: June 2026
At His & Hers Lab Peptides ("Company," "we," "our," or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose information when you visit our website, place an order, or interact with our services.
By using our website, you agree to the terms outlined in this Privacy Policy.
Information We Collect
Personal Information
When placing an order, creating an account, or contacting us, we may collect:
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment information
- Order history
Non-Personal Information
We may automatically collect certain information, including:
- IP address
- Browser type and version
- Device information
- Website usage data
- Referral sources and pages visited
Cookies and Tracking Technologies
Our website may utilize cookies, pixels, and similar technologies to improve functionality, analyze traffic, and enhance user experience. You may disable cookies through your browser settings, although some website features may not function properly.
How We Use Your Information
We may use collected information to:
- Process and fulfill orders
- Provide customer support
- Communicate order updates and shipping notifications
- Improve website performance and user experience
- Prevent fraud and unauthorized activity
- Send marketing communications when you have opted in
Marketing Communications
Customers who choose to subscribe may receive promotional emails and SMS notifications regarding product releases, special offers, and company updates.
You may opt out of marketing communications at any time by:
- Clicking the unsubscribe link in emails
- Replying STOP to SMS messages
- Contacting customer support
Information Sharing
We do not sell your personal information.
Information may be shared with trusted third-party service providers involved in:
- Payment processing
- Shipping and fulfillment
- Website hosting
- Email and SMS communications
- Fraud prevention and security services
We may also disclose information when required by law or to protect our legal rights and business interests.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of data transmission or electronic storage can be guaranteed to be completely secure.
Children's Privacy
Our products and services are intended solely for adults. We do not knowingly collect information from individuals under the age of 18.
Your Rights
Depending on your location, you may have rights regarding your personal information, including:
- Accessing your information
- Correcting inaccurate information
- Requesting deletion of personal data
- Opting out of marketing communications
Requests may be submitted through our customer support department.
Changes to This Policy
We reserve the right to modify this Privacy Policy at any time. Changes become effective immediately upon posting to our website.
Research Use Disclaimer
All products sold by His & Hers Lab Peptides are intended strictly for laboratory research purposes only.
These products are not approved by the U.S. Food and Drug Administration (FDA) for human or veterinary use and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Products offered by His & Hers Lab Peptides:
- Are intended solely for in vitro laboratory research.
- Are not dietary supplements, foods, cosmetics, or drugs.
- Must only be handled by qualified research professionals.
- Must not be used for human consumption or animal administration.
- Must not be misrepresented, relabeled, or marketed as pharmaceutical products.
By purchasing from our website, customers acknowledge that they understand the nature of these products and agree to use them solely for lawful research purposes.
Return & Refund Policy
Effective Date: June 2026
At His & Hers Lab Peptides, all sales are final.
Due to the sensitive nature of research compounds and our commitment to product integrity, safety, and quality assurance, we do not accept returns, exchanges, or refunds once an order has been placed.
No Returns
We cannot accept returned products under any circumstances, including:
- Change of mind
- Ordering the wrong product
- Shipping delays outside our control
- Misunderstanding of product specifications
- Failure to review product information before purchase
Damaged or Incorrect Orders
If you receive an incorrect item or your order arrives damaged during transit, you must contact us within 48 hours of delivery.
Please provide:
- Order number
- Description of the issue
- Clear photographs of the packaging and product
Upon review, we may, at our sole discretion, provide a replacement shipment for verified shipping errors or transit damage.
Lost Packages
Orders marked as delivered by the carrier are considered fulfilled. Customers are responsible for ensuring shipping information is accurate and delivery locations are secure.
Policy Changes
His & Hers Lab Peptides reserves the right to update or modify this Return & Refund Policy at any time without prior notice.
By completing a purchase, you acknowledge and agree to this policy.
ALL SALES ARE FINAL. NO RETURNS. NO REFUNDS.